At Shiba Soaps & Scrubs, we take pride in providing high-quality products crafted with care and dedication. Due to the nature of our soaps and body products, all sales are considered final. We do not accept returns or exchanges on these items for reasons other than product damage.
In the unfortunate event that your order arrives damaged, we understand the importance of resolving such matters promptly. To qualify for a refund due to damage during shipping, please follow these steps:
Contact Us: Reach out to our Customer Support team within [ 1 ] days of receiving your order, providing:
Refund Process: Upon verification of the damage, we will initiate a refund for the affected item(s) to your original method of payment. Please allow [7 business days] for the refund to reflect in your account.
Aside from damaged products, all sales of soaps and body products are final. We cannot accept returns or exchanges for reasons such as change of mind, personal preferences, or allergic reactions, etc!
For any inquiries or concerns regarding your order, including damaged products, please contact our Customer Support team at [Shibasoapsandscrubs.com] or our Contact Page. We strive to provide exceptional customer service and will do our best to assist you.
Thank you for your understanding and support of our commitment to quality and customer satisfaction at Shiba Soaps & Scrubs.